Course overview
This two-year IT Support program is designed to provide students with a comprehensive foundation in it. The first year focuses on intensive theoretical knowledge and practical workshops, while the second year provides professional experience through an industrial placement.
Entry requirements
- High School Certificate or equivalent with passes in Mathematics and English.
- Physical fitness appropriate for the field of study.
- Basic understanding and interest in the chosen sector.
Year 1 — Academic study
Full-time, campus-based study across two semesters in Glasgow.
Semester 1
IT-101
Introduction to IT Support
Fundamental concepts and terminology in IT Support.
IT-102
Professional Ethics and Industry Standards
Understanding the regulatory framework and code of conduct.
IT-103
Health, Safety, and Environment
Safety protocols, risk management, and environmental impact.
IT-104
Core Technical Skills I
Initial practical training and workshop experience for IT Support.
IT-105
Information Technology for Professionals
Using digital tools and software common in the industry.
IT-106
Communication Skills
Effective verbal and written communication in a professional environment.
Semester 2
IT-111
Advanced IT Support Techniques
Developing specialized technical proficiency.
IT-112
Project Management Foundations
Basics of planning, execution, and monitoring projects.
IT-113
Sustainability in Practice
Implementing green practices and sustainable methods.
IT-114
Core Technical Skills II
Continuation of practical training with increasing complexity.
IT-115
Business and Entrepreneurship
Basics of financial management and starting a small business.
IT-116
Emerging Technologies
Current trends and technological advancements in IT Support.
Industrial Placement Year
The second year is a 12-month supervised industrial placement. Students will work within an approved organization related to IT Support. Assessment is based on a portfolio of evidence, workplace supervisor evaluations, and a final workplace project.
Career progression
Work opportunities
- Qualified Specialist in IT Support
- Industry Consultant in it
- Team Leader or Site Supervisor
- Self-employed Entrepreneur
Academic pathways
- Advanced entry into a Bachelor's degree in it.
- Postgraduate professional certifications.
- Specialized technical research programs.
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